Frequently Asked Questions
Find answers to common questions about our products, shipping, and more.
1. What is Bloom and Bliss Studio?
Bloom and Bliss Studio is a California-based small business specializing in custom photo magnets that can be personalized for any occasion. We create unique, keepsake items to help you preserve your most cherished memories. Currently, we focus on magnets, with plans to expand our product range to include prints and more as we grow.
2. Do you offer international shipping?
Yes, we ship worldwide. Shipping fees vary depending on your location. International buyers are responsible for any customs and import taxes that may apply.
3. How long does shipping take?
Delivery typically takes 2-5 business days for continental U.S. destinations, and up to 7 business days for shipments to Alaska and Hawaii.
4. Can I return an item?
Due to the personalized nature of our products, we generally do not accept returns, refunds, or exchanges. If you receive a defective item or if there is an error on our part, please contact us immediately, and we will work to resolve the issue.
5. How do I track my order?
Upon shipment of your order, you'll receive an email with a tracking number to monitor its progress.
6. What if I received a damaged product?
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us right away so we can address the issue.
7. Do you offer discounts for bulk purchases?
Yes! Contact us for special pricing on bulk orders.
8. Can I modify or cancel my order?
Orders are considered final once placed, but you can reach out to us to request modifications which we may approve at our discretion. Please be aware that we cannot guarantee your change will be processed.
9. What should I do if my package is delayed, lost or stolen?
Please be aware that standard delivery times are estimates and can vary based on factors such as distance, local public holidays, and other circumstances beyond our control. If your package is delayed, we suggest using the USPS tracking number from your shipping confirmation email to check the estimated arrival time of your order. Additionally, we are not responsible for any delays caused by customs or USPS. We are also not liable for lost or stolen packages. For assistance, please contact your local post office.
10. How can I contact customer support?
You can reach us via email at hello@bloomandblissstudio.com. We’re happy to assist!